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gINT Frequently Asked Questions

Where did the Data Design, Report Design and Symbol Design tabs go?

In version Ss1, design applications such as Data Design, Report Design and Symbol Design are hidden by default. To re-enable them, uncheck the property: File > System Properties | General | Hide Design Applications.

How do I download gINT from Bentley's website?

Follow the steps outlined in this blog.

How do I login to the Bentley SELECT Server administration console?

Follow the steps outlined in this pdf.

How do I install gINT 8.3 V8i, or upgrade from the 8.2.007 or older to gINT V8i 8.3?

  1. Download the current recommended release of gINT V8i 8.3 and all of its dependencies/pre-requisites from Datgel's trial page (all files marked gINT V8i). Alternatively, download the latest version from Bentley SELECTserver downloads by following the steps outlined in this blog.
  2. If the PC has an old pre-Bentley single user software key license, don't uninstall yet. First call Bentley in Santa Rosa, California, on +1 707 284 2200 x 208 and they can deactivate the license.
  3. Uninstall the old gINT through the Add/Remove Programs Tool in Control Panel, if installed
  4. Ensure that you do not have any pre-Bentley gINT USB License Keys attached to your computer
  5. Install the pre-requisites, starting with Prerequisites for Bentley Desktop Applications (The file starting with pbda). The installation order of the remaining pre-requisites is irrelevant.
  6. Install gINT.  When the Custom Setup install wizard form appears, generally you should set "gINT v8i Standard User Files" to "Entire feature will be unavailable".  This will eliminate the confusion caused by accidently opening a standard library or data template instead of your company's existing custom files that are probably stored on a file server.
  7. Run gINT by double clicking on the desktop shortcut.
  8. If the license activation wizard doesn't show automatically, then call Help > Activation Wizard...
  9. Select the appropriate server configuration (node locked, hosted [most common], or deployed)
  10. Select the gINT product you are licensed for (Logs, Professional or Professional Plus) and provide your Site Activation Key.  [If you pick the wrong gINT product, a 30 day trial license will activate]
  11. Unless you wish to check out a license, just click Next on the check out screen. If unsure, do not check out a license.
  12. Click finish on the last screen, and wait for the license tool to connect to Bentley's webserver - this can take longer than 10 seconds.
  13. gINT will start
  14. Exit gINT
  15. Open gINT and look in the Help > About gINT menu item. It should now show an active license.
  • Note: Your setup.gsh file has been copied to the new location
    C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh
    The default gINT custom file location is now C:\Users\Public\Documents\Bentley\gINT
  • Troubleshooting:
  • If the Help > About gINT form doesn't show an active license, then call Help > License Tool. In the License Tool, click on the Tools menu item. Choose Send Logs. Then Close the form, close gINT, reopen gINT and it should be correctly licensed.
  • If an error displays upon opening, or if you find settings are not saved when using gINT:
    1. Create a new DEP exception as described in section 3 of Installing gINT 8.2 on Windows 7. If a "gint8.exe" exception is already set, delete it and add a new one.
    2. Give the "Everyone" group full rights to these folders and all child folders and files, as described in section 4 of Installing gINT 8.2 on Windows 7
      • For XP:
        • C:\Documents and Settings\All Users\Bentley
        • C:\Documents and Settings\All Users\Application Data\Bentley
        • Only with gINT 8.2: C:\Program Files\Bentley
      • For Win 7 and Vista:
        • C:\Users\Public\Documents\Bentley
        • C:\ProgramData\Bentley
        • Only with gINT 8.2: C:\Program Files\Bentley or C:\Program Files (x86)\Bentley
        • Note, this folder is also important, but is likely to have the require permissions already: C:\Users\<user name>\AppData\Local\Bentley\gINT

How do I upgrade from 8.2.800 or later to gINT V8i 8.3?

  1. Download the current official SELECTserver release of gINT V8i 8.3 from the Bentley SELECTserver downloads
  2. No need to uninstall the existing gINT version 8.2.800 or later
  3. Run the gINT V8i 8.3 installation package
  4. Your setup.gsh file has been copied to the new location
    C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh
    The default gINT custom file location is now
    C:\Users\Public\Documents\Bentley\gINT

What are the recommended system properties settings for gINT V8i Ss1 08.30.03.XX?

Follow the steps outlined in this blog.

How do I check out a license with SELECTserver?

Follow the steps described in this PDF.

How do I manage users on the SELECTserver website?

Follow the steps described in this PDF.

I can't download from the SELECTserver website.

Ask your site administrator to grant you "SELECT Download" rights as described in this PDF.

How does the SELECTserver (hosted) license work?

Bentley SELECT licensing is very flexible, and referred to as trust licensing because for short periods you may use more licenses than you hold.  It doesn’t use dongles, and is a network style license that maybe used anywhere within the assigned country. You may install gINT on many PCs within your company, activate the licenses and when gINT is used the usage times are recorded.  When the PC is online the usage data is uploaded to Bentley’s SELECT web server.  The PC must be online at least once every 30 days to upload usage data.  We count the number of unique (Computer and User name) uses in a Calendar hour, and you should not exceed your license number more than 20% of the days over a 60 day period (more info).  If you need to take a PC off line for more than 30 days, then you can checkout a license for a period up to the end of your current SELECT subscription, e.g. 12 months

Do I need to create a Bentley SELECTServices user for every gINT user?

No, you only need to add users SELECTServices to allow them to use the SELECT website, e.g. download installation packages.  This is not necessary to run gINT.

How do I improve the quality of images in PDF outputs?

Follow the steps described in this PDF.

I am running Windows 7 or Windows Vista, and I am having trouble running gINT 8.2.

Follow the steps described in this PDF. (Note: This was written for 8.2)

I've installed an update of gINT, and when I try to start up gINT, I get an error message stating: "Error, Unexpected error; quitting".

The first time after installing gINT or a gINT update Right click on the gINT desktop short cut and chose Run as administrator. The Next time you run gINT, simply double click on the gINT icon and run gINT as a normal user.

I want to install gINT on a Windows Server to use gINT under a Terminal Services environment.

Read this PDF. (Note: This was written for 8.2, there is no need to redirect the setup.gsh file for V8i 8.3)

An error message stating “FATAL ERROR, Subscript out of range” displays when gINT starts, when I click OK, gINT closes.

The most likely problem is the setup.gsh file is corrupt. The Setup.gsh file could be located in the following locations:

  • C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh  [V8i 8.3]
  • C:\Program Files\Bentley\gINT\settings\setup.gsh  [8.2.800 or later]
  • C:\Program Files\gINT\settings\setup.gsh  [before 8.2.800]
  • C:\Program Files\gINT\bin\setup.gsh  [before 8.2.800]
  • Another location controlled by a command line argument defined in the desktop/start menu shortcut

Please rename the setup.gsh file then try opening gINT. gINT will automatically recreate the setup.gsh file if it doesn’t exist in the expected location.

How do I automate the delivery of gINT licenses onto desktops?

  • Use Active Directory Group Policies - Read this PDF, and download this file.

Or

  • Logon Script - Must be using gINT version 8.2.904 or later:
    • Adding registry file (*.reg)
    • Using the command line interface to LicenseToolCmd.exe in a batch/shortcut
    • Example start-up batch job:
      "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:SelectServer -value:selectserver.bentley.com
      "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:ActivationKey -value:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
      "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:Country -value:AU

I used the product activation wizard program to activate my Bentley product. In the screen where you enter the server name and Site Activation Key, it says in the bottom left corner "Settings stored for: Current User Only". How can I activate a license for all users on a PC?

To store licensing configuration for all the users, please do the following:

  • Login as the same user you used to activate the software and delete the whole registry key HKEY_CURRENT_USER\Software\Bentley\Licensing (to delete the configuration for the current user only)
  • Locate the LicenseTool.exe executable in the installation folder of gINT (it should be at C:\Program Files\Bentley\gINT\bin), right-click the LicenseTool.exe, choose Run As Administrator, enter admin user credentials if it asks for them. When License Management Tool opens, go to Tools > Options and enter your licensing information, then press OK and close the License Management Tool. Now your licensing configuration is stored for all the users on the machine.

I get a message stating that gINT cannot locate a gINT library, and if I do not select a library, gINT must exit.

Go to Control Panel > Add/Remove Programs. Select gINT and click "Change", select a standard set of gINT files in the installation process. You may also download example gINT files from here.

I want to create a new coordinate system and apply it in gINT and MicroStation

Follow the steps described in this PDF.

I have a question that is not answered by this FAQ.

Please read our technical support page, visit our support forum, then if you issue is still unresolved contact us for assistance.